1 Year Warranty

We provide a 1-year warranty for Valtinsu E-bikes and batteries.

Notice: Valtinsu E-Bikes are not for sale to persons under the age of 16. Riders under 16 must be accompanied by a parent or adult when riding.

Target Audience of the Limited Warranty

The warranty is automatically registered when the original purchaser places an order on valtins.com.au. Therefore, the warranty applies only to the initial purchaser, and the One-year warranty begins on the date the original owner receives the product.

What if I bought a second-hand Valtinsu e-bike?

You will only be covered if all of the following conditions are met:

The initial owner received the item(s) within 1 year (the 1-year warranty has not expired).
You have the initial owner’s name and original order number.

What if my bike were stolen?

Unfortunately, stolen bikes are not covered under warranty.

Valtinsu E-Bike One-Year Warranty

Our manufacturer’s One-year all-inclusive warranty covers all Valtinsu bikes for the original owner against all manufacturing defects.
(Please note: free accessories are not covered by warranty service.)

The One-year warranty will begin from the date the original owner receives the product.

Replacement Procedures
Valtinsu will replace any component deemed defective or damaged (including damage incurred during shipment), excluding damage caused by user error.

Claims

All warranty claims must be submitted to valtinsuaustralia@gmail.com. Proof of purchase and photos or videos of damaged products are required.

Before submitting a claim, we recommend contacting valtinsuaustralia@gmail.com, as there may be a simple fix for your issue.

Valid warranty claims will be processed within 1 year of the initial purchase date.
Valtinsu will not replace any parts without first reviewing photos or videos of the damaged product.