Overview
At VALTINSU, we believe in offering high-quality products and after-sales services. To guarantee customer satisfaction, we are providing repair and replacement services to the defected or damaged items. Before making a return request, please take into consideration the information given below.
Non-Quality Issues
We do not offer refunds for change of mind, incorrect purchase, or non-quality-related reasons. If your product is not defective or damaged, it cannot be returned or exchanged.
For Quality-Related Issues
If you experience any defects or damage due to manufacturing or quality issues, please contact us within the timelines below:
- Within 14 days of receipt: Eligible for free repair or replacement (subject to assessment).
- Between 15 to 30 days of receipt: Eligible for repair service only.
Customers are responsible for return shipping costs, which are non-refundable.
Repair & Replacement Process
Once we receive and inspect your returned item, we will notify you by email confirming receipt and the result of the assessment.
- If approved, We will proceed with the repair or replacement of your product and notify you once the item is ready to be shipped back.
- If not approved: We will inform you of the reason, and the product can be returned to you at your cost.
Exchanges
We only replace items that are defective or damaged due to manufacturing issues. If you require a replacement for the same model, please contact our support team before sending the item.
Email: valtinsuaustralia@gmail.com
Shipping Returns
To return your product for inspection, please contact our support team.
You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as VALTINSU cannot guarantee receipt of returned items.
Need Help?
For any questions regarding returns, repairs, or replacements, please contact our support team at:
valtinsuaustralia@gmail.com