At VALTINSU, our goal is simple: to deliver high-quality electric dirt bikes and accessories, backed by honesty, transparency and support you can trust. Unfortunately, in the world of e-commerce and online deals, dishonest actors are looking to take advantage of buyers and sellers alike. This page is your guide to spotting, avoiding and reporting scams related to our products and services (and online shopping generally).

1. What We Mean by Scams & Fraud

Scams and online fraud include a range of malicious or deceptive practices aimed at tricking you out of money, personal information or both. These can happen in connection with our brand (or a fake version thereof), our product listings, payments, shipping, warranties or returns. Some common examples:

• Someone pretending to be VALTINSU is asking for payment outside our official checkout process.
  
  
• Fake websites or social media pages claiming to sell our bikes at ultra-low prices.
  
  
• Phishing emails that look like they come from us, requesting your login, password or payment details.
  
  
• “Pre-order” schemes ask you to pay in full for a product that doesn’t exist.
  
  
• Fraudulent claims of lost/returned items, unauthorised refunds, or shipping replacements that ask you to pay extra.
  
  

2. How to Protect Yourself

We recommend the following steps to stay safe when browsing or purchasing from us (or any online vendor):

• Use our official site only. Make sure you are on valtinsu.com.au and check for the lock icon in your browser’s address bar. We list our models (M2, M4, SS-08, etc.) and official pricing on the site.
  
  
• Confirm the email/sender. If you receive a message claiming to be from “VALTINSU,” check the sender address, don’t click unknown links, and contact us separately if you’re unsure.
  
  
• Pay through our approved methods. Do not transfer money to personal accounts, wiring services or other “outside checkout” channels unless explicitly instructed via our official site.
  
  
• Be sceptical of deals that seem too good to be true. If someone claims to have a brand-new SS-08 for half the price or asks you to “pay now or lose the offer,” it could be fake.
  
  
• Check shipping, tracking and fulfilment details. When you place an order, review the confirmation you receive, track your shipment, and verify that everything aligns with our Shipping Policy and Warranty Policy.
  
  
• Keep your personal & payment info safe. Never give away your account password, one-time code (OTP) or banking information via email or phone unless you initiated the transaction through our official site.
  
  

3. What We Will Never Ask

To help you spot impostors, here’s a list of things we will not ask:

• We will not ask you to pay extra in cash, via Western Union or MoneyGram, with gift cards, or in cryptocurrencies to “unlock” your order or shipping.
  
  
• We will not send unsolicited links asking you to log in, verify or update your account outside our website.
  
  
• We will not send you a “surprise reward” email asking for your credit-card details to claim it.
  
  
• We will not pressure you to act immediately by threatening to cancel your order unless you comply.
  
  

4. If You Suspect Fraud

Here’s what to do if you think you’ve encountered a scam related to us:

1. Stop all communication with the suspicious party.
   
   
2. Do not make any payment until you have verified the legitimacy on our official site or through our support channels.
   
   
3. Report the incident to us right away at the Contact us Page or the support email listed on our website, valtinsuaustralia@gmail.com. Provide any relevant screenshots, emails, names and transaction details.
   
   
4. Contact your payment provider (bank, card issuer, etc.) to request a reversal or a hold on suspicious charges.
   
   
5. File a report with your local consumer protection agency or online fraud reporting body. Many regions allow you to report phishing, fake storefronts or transaction fraud.
   
   

5. Why We Take This Seriously

Your trust matters. Fraud affects not only individual buyers but also undermines the integrity of our brand and marketplace. Every scam identified helps us tighten our verification, secure our systems, warn other customers and push bad actors out of circulation. We work hard to keep our site, payment gateway, fulfilment, shipping and support teams operating to high standards of security and service.

6. Summary: Stay Alert and Buy with Confidence

At VALTINSU, you’re dealing with a direct-to-customer brand that lists its electric dirt bikes clearly, publishes specs and pricing, offers secure payment, and backs you up with warranty and support. If you follow the guidelines above, verify the website, use official channels, pay via our checkout, and stop if anything feels off, you’ll be well-protected. If anything seems suspicious, don’t hesitate to reach out to us.

Thank you for choosing VALTINSU. We’re committed to delivering great rides and making sure your online experience is as safe as the bike you’re buying.