In rare cases, items may be damaged during shipping. If this occurs, please contact valtinsuaustralia@gmail.com with photo or video proof.

Note: We will not accept shipping damage claims made more than 7 days after receipt of the product.
Free accessories that are scratched during transportation are not eligible for replacement or compensation.

Frame

A 1-year replacement warranty covers Valtinsu e-Dirt Bike frames.
This warranty only covers the replacement frame.
Labour costs for component transfer are not included.
Valtinsu must authorise replacement work.
Valtinsu reserves the right to use scratch-and-dent stock for replacements. Frame styles or colours not in stock may be replaced with a compatible option at our discretion.

Frame issues not covered include:

Corrosion
Paint fading, scratches, or impact marks
Impact damage
Irreversible modifications (drilling, welding, etc.)
Chain guard mounting issues

Battery

A 1-year warranty covers Valtinsu batteries. A defective battery will be repaired or replaced free of charge within two years.
The warranty period for repaired or replaced batteries is based on the original purchase date.
Batteries must be evaluated and confirmed defective directly by Valtinsu.

Battery warranty exclusions include:

Charging with a non-approved charger
Tampering with battery seals
Using the battery in equipment other than the specified Valtinsu bike
Damage caused by using non-Valtinsu batteries
Using third-party batteries may cause damage to the motor or display and void your warranty.

Parts & Components

Genuine Valtinsu parts and components come with a One-year limited warranty.
(Shipping fees for warranty replacement parts are the customer’s responsibility.)

Not covered under warranty:

Normal wear and tear (e.g., brake pads, rotors, tyres, tubes, chains, cassettes, cranksets, spokes, etc.)
Cosmetic damage (scratches, dents) unless caused by Valtinsu
Corrosion or environmental damage
Damage from improper assembly, maintenance, or use outside the intended purpose (e.g., stunt riding, racing)
External causes such as accidents, theft, fire, flooding, or power surges
Products with removed or altered serial numbers
Parts such as frames, forks, handlebars, seats, brakes, lights, pedals, rims, hubs, controllers, displays, throttles, and wiring harnesses are only covered for one week after delivery. Damage occurring after this period will be charged.

Exclusions

This Limited Warranty does not cover:

Normal wear and tear
Cosmetic issues (scratches, fading, dents)
Accidents, abuse, misuse, stunt riding, or racing
Environmental damage (rain, flooding, salt, sand, etc.)
Theft or loss
Unauthorised repairs, modifications, or non-Valtinsu parts